Delivery

CHRISTMAS DELIVERY

 

Orders placed up to midnight on Sunday 19th Dec will be shipped via 1st class Royal Mail by 21st Dec or in the case of Arm Knit a Blanket Kit be sent via DHL Next day service and should arrive for Christmas.

Cloud Nine Knits is taking a festive break between 22-28th Dec inclusive. Any orders placed during this period will be shipped from 31st Dec onwards within a 3-5 business day window.

Normal Delivery Schedule.

Delivery is calculated according to weight and as such varies for each product.  Most items are sent via Royal Mail and should reach you within 3-5 business days  following order placement.  

Larger items (i.e. Blanket Kits) will be sent by courier and a tracking number will be provided. 

Delivery is free for orders over £85.00

Returns

We  accept returns and exchanges.
Conditions of return:
  • Please contact us within 14 days of delivery.

  • Please dispatch items back within: 30 days of delivery

  • Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please be aware that items in this store are handmade and that any request for alternative products or exchanges are dependant on relevant lead times if applicable. Please get in touch to check availability.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads